Support Center
We're here to help 8AM–10PM GMT daily. Critical incidents are handled 24/7 with industry-leading response times.
Response SLAs
Our commitment to you
Business Hours: 9 AM - 6 PM GMT, Monday - Friday
Critical Support: Available 24/7 for P0 incidents
Send a Message
We'll get back to you quickly
Contact Information
📞 Phone Support
We do not operate a phone line. For urgent incidents, email with "P0" in the subject. Include your account email and a brief description.
Frequently Asked Questions
How do I activate my eSIM?
After purchase, you'll receive a QR code via email. Simply scan it with your device's camera or add it manually in your cellular settings.
What if I have connection issues?
First, check our status page for any known issues. If the problem persists, contact support with your device model and location.
Can I cancel my plan anytime?
Yes, all plans can be cancelled anytime. There are no contracts or cancellation fees. Your service will continue until the end of your billing period.
How does your pricing work?
We offer transparent, competitive pricing with no hidden fees. All prices are shown in GBP and include VAT. Contact us for volume discounts on multiple eSIMs.
Do plans include a UK phone number?
Yes, all our plans come with a UK +44 phone number, allowing you to make and receive calls and texts.
Need more help? Check our terms and conditions or browse our plans.